Frequently Asked Questions
Q. How long does it take for ordered products to arrive?
A. Except for the following areas, orders placed by 15:00 will be delivered by the following day at earliest, and orders placed after 15:00 will be delivered by the day after next at the earliest.
*In the case of international shipments, we are unable to ship according to the above schedule.
Please understand that it will take longer than usual.
When there is a high concentration of orders during events or campaigns, please understand that it may not be possible to deliver products in the shortest time.
[Areas that cannot be shipped to by the following day at earliest]
Hokkaido, Aomori Prefecture, Tokushima Prefecture, Ehime Prefecture, Kagawa Prefecture, Kochi Prefecture, Okayama Prefecture, Tottori Prefecture, Hiroshima Prefecture, Shimane Prefecture, Yamaguchi Prefecture, Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture, Okinawa Prefecture, and parts of Tokyo Prefecture (Izu Islands and Ogasawara Islands)
Q. Can I change the specified delivery date and time?
A. You may be able to change the delivery address and delivery date and time before products are shipped. Please inquire to ＜info@cashbarba.com＞.
Q. I want to confirm that my order has been placed.
A. You can confirm from the order history in My Account.
Please log on from here and confirm the details.
Q. Can I cancel a product I have ordered?
A. You can cancel your orders if the products have not yet been shipped. Please contact ＜info@cashbarba.com＞.
Q. Can I change my method of payment?
A. The payment method cannot be changed after an order has been fixed.
Q. I want to change the delivery address.
A. You can change the delivery address and delivery date and time only when the shipping status is displayed as “Not yet shipped”. Please inquire at ＜info@cashbarba.com＞.
Q. Can you do gift wrapping and gift shipping?
A. We do not provide gift wrapping.
Q. I’m unable to log in.
A. One possible reason for being unable to log in is that member registration has not yet been finished.
To log on, please complete your member registration.
Here for member registration.
If you have forgotten your password, please reset the password from here.
If you have forgotten your email address, please inquire at .
Q. I cannot register as a member.
A.It is possible that you have already registered as a member with the same email address.
Please try logging on with your email address.
Q. My coupons disappeared when I canceled an order.
A. Please understand that coupons will not be reissued if an ordered product is canceled.
Q. If I apply for notification of restocking, will the product always be restocked?
A. Even if a customer wishes for notification of restocking, there may be cases where products cannot be restocked.
Q. Can I return products?
A. We do not offer product returns or refunds whatsoever.
Q. The product that arrived is defective. Can I return it?
A. If a defective product or a product that differs from that ordered has been delivered, please inquire by telephone at 03-6412-8217 (+81-3-6412-8217 outside of Japan) (12:00-20:00, except on Wednesdays) or contact us by email at <info@cashbarba.com>. We will immediately provide a replacement. (The company will bear the cost of forwarding).
If we cannot provide the same product, we will refund your payment.
Q. What is the situation regarding replacement?
A. You can confirm the product return or refund status from the order history in My Account.
Please log in from here and confirm the details.
Q. I paid with Amazon Pay but I want to change the method of payment.
A. If you have paid using Amazon Pay, you cannot change the method of payment.
Q. Other questions concerning Amazon Pay
A. Please directly contact Amazon Pay.
Here for detailed inquiries about Amazon Pay (external link)
Q. I paid with PayPal but I want to change the method of payment.
A.If you have used PayPal for payment, you cannot change the payment method.
Q. Other questions concerning PayPal
A.Please directly contact PayPal.
Here for detailed inquiries about PayPal (external link).
About our products
About Sizes
The products on this website are measured according to our original measurement method and are listed in the "Size" section on the product page.
There may be an error of 1 to 2 cm depending on the product.
About colors
The colors of the product images are posted as close to the actual product as possible, but differences in color may occur depending on the monitor settings.
Precautions for handling products
Please be sure to check the "Handling Precautions" and "Washing Instructions" on the tags before using the product.
About alterations
We accept alterations at our actual stores. Please contact us at < info@cashbarba.com > or call us at 03-6412-8217 (12:00 noon to 8:00 pm, closed on Wednesdays) for more information about the availability and charge of alterations.
About repair
We accept repairing at our actual shops. Please contact < info@cashbarba.com > or call us at 03-6412-8217 from 12:00 noon to 8:00 p.m. on Wednesdays (closed on regular holidays).
How to Order
How to Order
Please follow the steps below to order products.
(1) Add products to the cart.
Select the size and color of the product you want and click the "Add to Bag" button.
2）Confirm the items in the cart
Please check the contents and click "Checkout".
3）Log in
If you are already a registered member, please login.
If you wish to register as a new member, please click the "Create an Account" button to register.
If you have already logged in, please proceed to 4).
4) Confirm order details and complete the procedure.
If you wish to use Express Checkout "Shop Pay", "Amazon Pay", or "PayPal", please click each desired button. You will be redirected to the respective login page.
After confirming your shipping address, order details, and shipping method, click "Proceed to Payment.
(5) Confirm payment method and billing address
Choose from credit card payment, PayPal, or Amazon Pay.
*Please select the billing address that matches your credit card or payment method.
Cancellation of Orders
Please contact us at <info@cashbarba.com> if you wish to cancel your order before it is shipped.
An "Order Cancellation" notification e-mail will be sent to you after the cancellation is completed.
Order Status
After your order is completed, you can check the status of your order by going to "My Account" from "Account" and then to "Order History".
Order Completion
The order has been completed and is ready to be shipped.
Unshipped
Your order is in the process of being shipped.
Shipped
Your order has been shipped.
About Gift Wrapping Service
Gift wrapping is not available.
Shopping Cart Expiration Date
Items in your shopping cart will not be lost unless you clear your cache or browse history.
About ordering without membership registration
To use the "cash & barba" online site, you need to register as a member.
About Payment
Payment by credit card
VISA, Mastercard, American Express, and JCB are accepted.
Number of payments
Payment can be made only once.
The date of credit card payment is the date of shipment, and the name of the debit will be cash&barba.
If your credit card is not approved at the time of payment, we may cancel your order. We will notify you by e-mail when the order is cancelled.
The following are possible reasons for credit failure.
Please check the following factors before placing your order.
Card expiration date
Exceeded credit limit
Card fraud
Suspended due to late or overdue payment, etc.
For enhanced security, we may perform identity verification for customers who have placed orders by credit card.
In such cases, delivery may be temporarily put on hold, and if delivery is put on hold, the product may not be delivered on the requested date and time.
The debit will be in accordance with the terms and conditions of each credit card. Please contact your credit card issuer directly for details.
*Only credit cards in the name of the registered member (you) can be used.
Debit card payment
If you are using a debit card, please select PayPal on the "Payment" page.
Payment by Amazon Pay
Amazon Pay allows you to pay for items using the address information and credit card information registered in your Amazon account.
Please click here for details.
*A pre-registered Amazon account is required.
*Amazon points will not be awarded.
About PayPal
PayPal allows you to pay for products using the credit card, debit card, or bank account information registered in your PayPal account.
Please click here for details.
A pre-registered PayPal account is required.
About Shop Pay
You can pay for your purchases using the address and credit card information registered with Shop Pay.
Number of Payments
You can only make one payment at a time.
Receipt
To receive a receipt, please contact <info@cashbarba.com> after completing your purchase.
About Delivery
Domestic Shipping Charges
Orders under 15,000 yen will be charged 880 yen per order including tax, and orders over 15,000 yen will be shipped free of charge.
Shipping Methods for Products
All products are delivered by Sagawa Express.
You may not specify a delivery method.
Delivery time
We will ship within 3 business days excluding Saturdays, Sundays, and national holidays.
International shipments cannot be shipped within the above schedule. Please understand that it will take longer than usual.
*We may not be able to deliver your order in the shortest possible time if orders are concentrated during an event or campaign period.
Please contact <info@cashbarba.com> in advance if you wish to have your order delivered in a hurry.
For security reasons, we may need to verify the identity of customers who place orders by credit card.
In such cases, delivery may be temporarily put on hold, and if delivery is put on hold, we may not be able to deliver your order in the shortest possible time.
Please note that delivery to Okinawa Prefecture takes more than 3 days, so please allow extra time for delivery. Please contact Sagawa Express (0120-1000-40 weekdays from 10:00 a.m. to 5:00 p.m.) for inquiries regarding the delivery date of shipped packages.
Designated Delivery Date and Time
Please contact us at <info@cashbarba.com> to request a specific delivery date and time before the product is shipped.
Please contact us at <>. Even if you specify a delivery date and time, the arrival of your order may be delayed due to traffic conditions, weather, etc.
Time Zone Designation
Morning (8:00-12:00) / 12:00-14:00 / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00
Delivery to Sagawa office
Please have the "Tracking Number" shown in the e-mail notifying you of the completion of product shipment ready at hand and confirm it with Sagawa Express.
Please note that we may not be able to accept some payment methods.
Sagawa Express
Contact Sagawa Express Co.
Inquiry phone number: 0120-1000-40
Hours: Weekdays from 10:00 a.m. to 5:00 p.m.
International Shipping
International Shipping
Shipping charges are determined based on the EMS shipping rates.
Click here for the EMS rate table.
Shipping Method
All items will be delivered by EMS.
You cannot specify the delivery method.
*We cannot deliver to countries outside of EMS countries.
Click here to see the countries where EMS is available.
Please note that we cannot ship to countries outside of EMS countries.
About customs duties
The total price at the time of payment does not include customs duty, and the goods will be shipped under the condition of DDU (duty not paid). Depending on the destination country, customs duties and import taxes may be incurred at customs clearance. Please note that the amount of taxation will be determined at the time of customs clearance. If customs duties or import taxes are incurred, you will be asked to pay them upon receipt of the goods. For details, please contact the local customs authorities.
EMS
Contact Japan Post Co.
Inquiry phone number: +81570-046-6666
Hours:
8:00 a.m. to 9:00 p.m. weekdays
Weekends and holidays: 9:00 a.m. to 9:00 p.m.
Order Consolidation
Orders cannot be combined.
Delivery Box Pickup
Please contact us at <info@cashbarba.com> if you wish to receive your order at a delivery box before it is shipped.
Designation of delivery service
Please contact us at <info@cashbarba.com> if you wish to specify a drop-off location before your order is shipped.
Change of delivery address and date
Please contact us at <info@cashbarba.com> if you wish to change the delivery address or delivery date and time before the order is shipped.
Checking Delivery Status
To check the delivery status, please click the tracking number displayed on the right side of the "Sagawa(JA) Tracking Number" in the "Order Confirmation" email. You can also check it by clicking "View Order" in the same e-mail and clicking "Track" on the screen that appears.
For inquiries about delivery, please have the "Tracking Number" shown in the e-mail notification of the completion of product shipment ready at hand and call Sagawa Express (Phone: 0120-1000-40 weekdays from 10:00 a.m. to 5:00 p.m.) to confirm the number.
Period during which the product can be received
If you are not at home, you will receive an absence notice from Sagawa Express. Please follow the procedures for re-delivery according to the absence notice.
Returns, Exchanges and Refunds
Return Policy
Please note that we do not accept returns for customer reasons.
Conditions for exchanges
We do not accept exchanges for reasons attributable to the customer.
If you wish to exchange an item
Please contact us at info@cashbarba.com or call us at 03-6412-8217 between 12:00 noon and 8:00 pm (closed on Wednesdays) within 7 days of receiving the item.
We will replace the product immediately. (The shipping cost will be borne by us.)
Please note that we do not accept returns or refunds of any kind.
If we are unable to provide the same product, we will issue a refund.
Please note that we do not accept returns or refunds for any items.
If you do not leave a copy of the shipping slip, we may not be able to track your package and may not be able to exchange or refund your money. To prevent problems, please send your package by a method that allows tracking, in-person pickup, and package compensation. Please be sure to keep the copy of the shipping slip until the exchange or refund is completed.
Please do not use LetterPack Light, Yu-Packet, or ClickPost, which are provided by the post office, as they do not allow for face-to-face delivery. Also, please refrain from sending the items back by registered mail. We will not be responsible for any defacement, damage, or loss of merchandise using the above services.
If the merchandise is soiled or damaged during shipping, we may not be able to accept exchanges or returns. We recommend that you send your package back to us by a method that is traceable and compensated.
Conditions under which we cannot accept exchanges
Please note that we cannot accept exchanges in the following cases
If it has been more than 8 days since you received the item.
Merchandise that has been used, altered, washed, or cleaned.
Merchandise that has been used, altered, washed, or cleaned
Products that have been stained, soiled, or scratched by the customer.
Merchandise that has lost or damaged packaging (bags, boxes, etc.)
Merchandise with shipping slips or packing tape attached directly to the box (shoe box, glove compartment, etc.)
Merchandise purchased at other stores
How to exchange items
Please have the replacement product, delivery note, and your smartphone or computer at hand.
Please follow the steps below to complete the exchange procedure.
STEP1 Contact us by phone or email in advance for exchange
If you have received a defective product or an item that is different from your order, you must contact us in advance.
Inquiry phone number: 03-6412-8217 (12:00 noon to 8:00 pm, closed on Wednesdays)
Inquiry e-mail address: info@cashbarba.com
STEP2 Packing and Shipping
■Sending returned merchandise
Please send the returned merchandise to the address below by courier service or post office service (Yu-pack), freight collect.
■Packaging
Please pack the product in a way that maintains the condition of the product at the time of delivery.
Please do not pack the product in a rounded package, pack the product naked without a bag, or affix the invoice directly to the product or the product box.
Please do not pack the product in a rounded package.
Nakameguro, Meguro-ku, Tokyo 153-0061
Watanabe Bldg. 1F, 1-3-8 Nakameguro, Meguro-ku, Tokyo
PARKING
TEL：03-6412-8217
In case of payment by credit card
Refunds will be processed through the credit card company. Depending on the closing date of your credit card, the amount may be debited once and refunded in the following month or later. For details, please contact your credit card company directly.
In case of payment by Amazon Pay
Refunds will be made via the credit card company registered with Amazon.
The timing of the refund to your account depends on the processing of Amazon Pay and each credit card company.
Please contact Amazon Pay or your credit card company directly.
Click here to contact Amazon Pay.
For PayPal payments
Refunds will be made via the credit card company registered with PayPal.
The timing of the refund to your account depends on the processing of PayPal and each credit card company.
Please contact PayPal or your credit card company directly.
Click here to contact PayPal.
About points
Points will be lost when the return is completed.
If points are used for payment
Points used for payment will be returned upon completion of the return.
About Membership Information
Membership Registration
Membership registration allows you to take advantage of a variety of membership services.
There are no annual or registration fees.
Membership Privileges
1 point will be given for every 100 yen spent on purchases. 1 point = 1 yen, which can be used in our physical and online stores.
You will receive email updates on recommended products, events, sales, and more.
*If you cannot register as a new member, you may already be a registered member. Please try logging in with the email address you are using.
Please try logging in with the email address you use.
If you are using an e-mail address obtained from NTT DoCoMo or au, and the e-mail address is in one of the following formats
Please note that we will not be able to send you information by e-mail to your registered e-mail address because your e-mail address is in violation of the RFC.
(1) When there is a period, hyphen, or other symbol immediately before or at the beginning of "@".
XXX.@docomo.ne.jp
-XXX@ezweb.ne.jp
(2) When a period, hyphen, or other symbol appears in succession
XXX... .XXX@ezweb.ne.jp
XXX--XXX@docomo.ne.jp
*You can send to us from the above RFC-violating e-mail address, but we cannot send to the RFC-violating e-mail address from our store.
*We apologize for the inconvenience, but please register another e-mail address or consult with the respective cell phone service providers.
RFC (Request For Comment) is a set of international Internet technology rules (specifications and requirements) officially issued by the IETF, an organization that sets Internet technology standards.
If you have trouble logging in/forgot your e-mail address and password
To log in, use your registered e-mail address and password.
Forgot your password?
If you have forgotten your password, please reset your password on the login page.
Forgot your e-mail address?
If you have forgotten your e-mail address, please contact us at <info@cashbarba.com>.
One of the reasons you may not be able to log in is that you have not completed your membership registration.
If you have not completed your membership registration, you will not be able to log in, so please complete your membership registration.
Click here to register as a member.
If you have registered for multiple memberships
If you have multiple memberships, points cannot be transferred to one membership.
Changing your membership information
To change your membership information, please go to "My Account" and change your registered information.
Even if you change your e-mail address after placing an order, product shipment e-mails and information e-mails regarding exchanges and refunds will be sent to the e-mail address you used when you placed your order.
Changing or adding a shipping address
To change or add a shipping address, please go to the Shipping Address section of your My Account.
Order History
To view your order history, please go to Order History in My Account.
Checking Points
To check your points, please go to "My Account" and click on "Registered Customer Information".
Cancellation of membership
If you wish to cancel your membership, please contact <info@cashbarba.com>.
All membership privileges and points will be invalidated.
After you cancel your membership, you will no longer be able to check your registered information.
Orders already placed will be shipped even after the cancellation of membership.
About Membership Services
About points
1 point is awarded for every 100 yen spent on purchases. Points can be used as "1 point = 1 yen" and can be redeemed at our physical stores and online store.
To check your points, please refer to the "My Account" page.
Points will be awarded when the order is shipped.
Points do not expire.
About Coupons
We may issue various coupons that can be used for shopping.
When coupons are issued, we will notify you via e-mail, our website, or social networking sites.
If you cancel your order, the coupon will not be reissued.
How to use coupons
Proceed to checkout from the shopping cart, enter the coupon code on the order confirmation page, and click "Apply".
Coupons cannot be combined even if you have multiple coupons.
Please check the terms of use and precautions for each coupon, and enter the coupon you wish to use.
*Coupons and points can be used in combination.
What is a mail magazine?
This is a service that allows you to receive the latest information on new arrivals, recommended products, events, sales, etc. via e-mail.
How to register, change, or stop receiving the e-mail magazine
Click on "Change" in the "My Account" section of your registration information.
Click on the "Subscribe to Newsletter" checkbox to subscribe or unsubscribe.
You can also unsubscribe by clicking on the "Unsubscriibe" button at the bottom of the newsletter you have received.
If you do not receive the newsletter
If you do not receive our mail magazine, please check the following settings.
Unsubscribe from the spam mail box.
*Set up a domain specific mailbox (@cashbarba.com)
Please be aware of suspicious e-mails
Emails that ask you to enter your ID and password
Emails that ask you to enter your ID and password.
Emails requesting fictitious payment
This is a mechanism to make a fictitious high price bill under the guise of "cash & barba".
If you receive any of the above suspicious e-mails or e-mails that you do not recognize, please refrain from the following actions and delete the e-mail.
Reply to the e-mail.
Accessing the link provided in the e-mail
Open the attached file.
Please note that emails from our store are sent from the domain <@cashbarba.com>.
Please note that if the domain or URL is different, the email will be sent under the guise of our website.
If you receive a mail magazine even though you did not sign up for it
When you register as a new member, you can choose to subscribe to our e-mail newsletter.
Within the new member registration page, the registration is automatically checked, so if you complete the registration process without unchecking the box, you will receive the e-mail magazine.
About Restock Notification Emails
Please apply for "Receive Restock Notification" on the product page. You will receive an email notification when a sold-out item is restocked.
About this Site
Privacy Policy
To ensure that our customers can use our website safely and securely, we have established a privacy policy regarding the appropriate protection and use of personal information and strictly manage our customers' personal information.
About SSL Communication
This site uses an encryption communication technology called "SSL (Secure Sockets Layer)" so that customers can feel secure when sending and receiving data. SSL-protected pages are displayed with addresses beginning with "https:".
Use on a computer
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If the site does not work properly, please try using the environment and browsers listed above.
About JavaScript and Style Sheets
This site uses JavaScript and style sheets.
If you have disabled them, please enable JavaScript and Style Sheets in your browser settings.
Use of Cookies (COOKIE)
By clicking "Accept All COOKIEs," you agree to store COOKIEs on your device to enhance site navigation, analyze site usage, and support our marketing efforts.
In the event of a program error
You may receive an error message "Customer card payment has been declined" during the purchase process, for example.
In this case, please try the purchase procedure from the beginning again.
Please note that the items you have secured in your shopping cart may have been deleted.